Payment Policy
Welcome to Lucariel. Our goal is to ensure your shopping experience is smooth, secure, and completely transparent. Below are the payment methods we accept, along with a brief explanation of each option.
Lucariel is an Australian-registered business that operates in full compliance with UK tax
regulations. All transactions processed on this website are compliant with UK VAT
requirements.
Your payment information is processed securely and never stored on our servers. For more details, please see our Privacy Policy.
Accepted Payment Methods
Visa
Pay securely using your Visa credit or debit card. All transactions are processed instantly and protected with advanced security measures.
Mastercard
We accept Mastercard for quick and safe payments. Every transaction is encrypted to safeguard your information.
American Express
Fast and reliable processing with added fraud protection, making Amex a secure option for your purchase.
Shop Pay
A fast checkout service that allows returning customers to save their details for quicker purchases. All Shop Pay transactions are securely processed.
Apple Pay
Pay using your Apple device with Face ID, Touch ID, or passcode authentication. Apple Pay uses encrypted technology for secure, contactless payments.
Google Pay
A simple, secure way to pay using your Android device. Google Pay uses tokenization to protect your card information.
PayPal
Checkout using your PayPal account for an added layer of buyer protection. Your card details remain private, as PayPal handles the transaction securely.
Payment & Security
All payments made on Lucariel are protected by SSL (Secure Socket Layer) encryption.
We only partner with trusted and reputable payment providers to ensure your personal and financial information is kept safe at all times.
Processing Time
Payments are processed immediately after checkout. Once your payment is approved, your order will be confirmed and prepared for dispatch according to our standard delivery timelines.
Taxes & Fees
No additional transaction fees are charged for using any of our accepted payment methods.
Payment Issues
If you experience any difficulties completing your payment, please contact our support team at support@lucariel.com
We’re here to help and will respond as quickly as possible.
Merchant & Payment Processing Information
Payments on this website are processed by VELQIO, an Australian-registered sole trader business (ABN: 11 530 131 461). VELQIO is the entity responsible for collecting customer payments and issuing refunds for orders placed through this website.
Business Information
Lucariel is operated by VELQIO, a business based in Australia
ABN: 11 530 131 461
Business Address
Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia
Customer Service Contact
Email: support@lucariel.com
Contact Form: Contact form
We aim to respond within 24–48 hours on weekdays.
Opening Hours:
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Monday–Friday: 9 AM – 5 PM
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Saturday–Sunday: 12 PM – 6 PM