Jewellery Care & Instructions

At Lucariel, each piece is crafted with care and designed to be enjoyed for years. To help your jewellery maintain its shine, colour, and durability, we recommend the following care guidelines:

General Care

  • Store your jewellery in a cool, dry place away from direct sunlight.

  • Keep pieces separated to avoid scratches, especially items made from softer metals.

  • Remove jewellery before heavy activity, exercise, swimming, or showering.

  • Avoid exposing pieces to harsh chemicals such as perfumes, lotions, hairspray, or cleaning products.

Cleaning Instructions

Gold-Plated & Silver-Plated Pieces

  • Gently wipe with a soft, dry, lint-free cloth after each wear.

  • Do not use silver dips, jewellery cleaners, or polishing machines — they may strip the plating.

Stainless Steel Jewellery

  • Clean with warm water and mild soap using a soft cloth.

  • Rinse thoroughly and dry completely before storing.

Solid Sterling Silver

  • Use a silver polishing cloth to restore shine.

  • Store pieces in an airtight pouch to slow natural tarnishing.

Gemstones & Crystals

  • Wipe gently with a soft cloth.

  • Avoid soaking gemstones, as some are porous or delicate.

Wearing Tips

  • Put jewellery on last — after applying skincare, perfume, or hair products.

  • Remove rings and bracelets before washing hands or doing household tasks.

  • Take necklaces off before sleeping to prevent tangling or pulling.

Storage Recommendations

  • Use individual pouches or a lined jewellery box.

  • Keep jewellery dry at all times.

  • For travel, use a soft case to prevent movement and scratching.

Longevity Tips

  • Regular light cleaning helps maintain shine.

  • Rotate your favourite pieces to reduce wear on daily-use items.

  • Handle with clean, dry hands to preserve finishes.

Business Information

Lucariel is operated by VELQIO, a business based in Australia

ABN: 11 530 131 461

Business Address

Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia

Customer Service Contact

Email: support@lucariel.com

Phone: +44 20 3807 3334

Contact Form: Contact form

We aim to respond within 24–48 hours on weekdays.

Opening Hours:

  • Monday–Friday: 9 AM – 5 PM

  • Saturday–Sunday: 12 PM – 6 PM