FAQ
What types of products does Lucariel offer?
Lucariel specializes in a curated collection of men’s and women’s jewellery, including rings, necklaces, bracelets, and earrings. Each piece is selected for its craftsmanship, timeless design, and lasting quality, offering a blend of everyday wearability and elegant detailing.
What is the return policy for items purchased from Lucariel?
Items purchased from Lucariel can be returned or exchanged within 30 days of delivery, provided they are:
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In original condition
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Unworn and undamaged
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Returned with all original packaging
For hygiene reasons, earrings and pierced jewellery are non-returnable unless faulty.
How long does shipping take for orders placed with Lucariel?
Shipping times vary depending on your location within the UK. Typical delivery times are:
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Standard UK Delivery: 3–8 business days
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Processing Time: 1–2 business days before dispatch
What are the shipping costs for orders from Lucariel?
We’re pleased to offer free standard shipping on all orders within the UK — no minimum spend required.
How can I track my order?
Once your order has been dispatched, you will receive a Shipping Confirmation email with your tracking number. You can also track your package directly through our Track Your Order page on the Lucariel website.
What should I do if I receive a damaged or faulty item?
If your jewellery arrives damaged or defective, please contact our support team at support@lucariel.com within 48 hours of receiving your order.
Please include clear photos or video showing the issue so we can assist you promptly.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours, as long as they have not yet been shipped.
If the order has already been dispatched, you will need to wait until it arrives and then start a return under our 30-day policy.
What if I have further questions or need assistance?
If you have any additional questions or require assistance, please do not hesitate to contact us at
Business Information
Lucariel is operated by VELQIO, a business based in Australia
ABN: 11 530 131 461
Business Address
Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia
Customer Service Contact
Email: support@lucariel.com
Contact Form: Contact form
We aim to respond within 24–48 hours on weekdays.
Opening Hours:
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Monday–Friday: 9 AM – 5 PM
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Saturday–Sunday: 12 PM – 6 PM