We Value Your Feedback, Questions, and Suggestions

At Lucariel, we are committed to providing you with the highest level of service and support. Feel free to reach out to us using the contact options below, or visit our FAQ page for quick answers.

Customer Service

Our dedicated customer service team is here to assist you with any questions or concerns you may have. You can contact us via email:

Business Information

Lucariel is operated by VELQIO, a business based in Australia.

ABN: 11 530 131 461

Store name: Lucariel
Phone number: +44 20 3807 3334
Email: support@lucariel.com
Address: Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia

You may also reach us through our contact form available below.

Business Hours

Our customer support team is available and typically responds to inquiries within 24 hours. We are available during the following hours:

• Monday – Friday: 8AM – 8PM

• Saturday and Sunday: 12PM – 6PM

Customer Service

Our dedicated customer service team is available to assist you with any questions or concerns you may have. You can contact us via email: