This Cookie Policy explains how Lucariel uses cookies and similar technologies on our website. Cookies allow us to improve site performance, personalise your browsing experience, and understand how visitors interact with our pages.

By continuing to use our website, you consent to the use of cookies as outlined below unless you adjust your browser settings.

1. Types of Cookies We Use

1.1 Essential Cookies

These cookies are required for the website to function correctly. They allow:

  • Navigation between pages

  • Access to secure or account-based areas

  • Use of features such as the shopping basket and checkout

Without these cookies, certain services and functions would not be available.

1.2 Functional Cookies

Functional cookies enhance your browsing experience by remembering the choices you make, such as:

  • Your language or region

  • Display preferences (e.g., text size or layout)

  • Enabling interactive features, such as video content

These cookies do not track your behaviour across other websites.

1.3 Performance, Analytics & Advertising Cookies

These cookies collect information about how visitors use our website, including:

  • Pages viewed, time spent on site, and clicked links

  • Device type, browser, and approximate location

They help us:

  • Show more relevant advertisements

  • Limit how often you see certain ads

  • Understand how effective our campaigns are

  • Improve website performance and user experience

Some of these cookies may be set by trusted third-party partners or advertising networks.

2. Cookie Settings & Opt-Out Options

2.1 Managing Cookies in Your Browser

You can disable, restrict, or delete cookies at any time through your browser settings.
Please be aware:

  • Disabling cookies may affect website performance or limit certain features

  • Cookie preferences must be set separately for each device or browser

2.2 Opting Out of Targeted Advertising

You may opt out of interest-based advertising through:

  • Network Advertising Initiative (NAI)

  • European Interactive Digital Advertising Alliance (EDAA)

These tools allow you to control the types of ads shown to you online.

3. Additional Information About Cookies

To learn more about cookies and how they work, you may visit:

  • ICO – Cookies Guidance

  • Google – Cookies Overview

Contact Us

If you have any questions about this Cookie Policy or how Lucariel uses cookies, please reach out:

Business Information

Lucariel is operated by VELQIO, a business based in Australia

ABN: 11 530 131 461

Business Address

Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia

Customer Service Contact

Email: support@lucariel.com

Phone: +44 20 3807 3334

Contact Form: Contact form

We aim to respond within 24–48 hours on weekdays.

Opening Hours:

  • Monday–Friday: 9 AM – 5 PM

  • Saturday–Sunday: 12 PM – 6 PM