Lucariel is an Australian-registered company offering services to UK customers. We operate in accordance with UK consumer laws, including cancellation and return rights.
If you need to cancel your order, please contact us within 24 hours of placing it. After this timeframe, we may be unable to cancel the order if it has already been processed or dispatched. In such cases, you will need to wait for the item to arrive and then request a return under our standard Return & Refund Policy.
Please note that personalised or custom-made items may not be eligible for cancellation if production has already begun.
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Have more questions?
Please email or call us if you have any questions or comments about the above policies, our website, or our products.
Business Information
Lucariel is operated by VELQIO, a business based in Australia
ABN: 11 530 131 461
Business Address
Elizabeth Street 98/100, Melbourne, Victoria, 3000, Australia
Customer Service Contact
Email: support@lucariel.com
Contact Form: Contact form
We aim to respond within 24–48 hours on weekdays.
Opening Hours:
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Monday–Friday: 9 AM – 5 PM
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Saturday–Sunday: 12 PM – 6 PM